Get in Touch With Us

Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag a concern? Here is how to reach us and what happens once your message lands.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Reach us at [email protected].

A quick summary of what your message is about — a review query, a correction, a partnership enquiry — helps us route it to the right person and get back to you faster.

What Readers Usually Write to Us About

• Questions about our rankings — how we scored a particular real money poker site, why one operator sits above another, or what a specific rating covers.
• Corrections and updates — bonus terms, deposit methods, or availability details change. If something on the site looks out of date, tell us and we will check it.
• Content suggestions — a poker room you think deserves coverage, or a topic (rakeback, fast-fold formats, mobile apps) you would like us to dig into further.
• Partnership and editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, introduce yourself and explain what you have in mind.
• Responsible gambling concerns — if you or someone you know is struggling with their play, say so in your message and we will point you toward proper support, alongside the resources below.

Our Commercial Relationships

Online Poker may earn a commission when readers sign up through links on this site, including for operators such as those featured in our rankings. This does not influence how sites are scored or ordered — our ratings are based on the review process we describe on the site, not on which operator pays the most. If you have questions about how a specific listing or bonus was assessed, ask us directly through the contact details above.

What Happens After You Send a Message

1. Your email arrives and is reviewed by a member of our editorial team — there is no automated reply standing in for a real response.
2. We check the details against our published content, including current bonus terms, licensing information, and payment methods where relevant.
3. You hear back from a person, typically within two working days. During busier periods it can take a little longer, and we appreciate the patience.

Before You Write In: A Few Things We Cannot Do

We are an independent review and comparison site, not a poker operator. That means there are some requests we cannot help with directly:

• We cannot access, close, or manage your account at any poker site — that has to go through the operator's own support team.
• We cannot process deposits, withdrawals, or refunds, or resolve disputes over a specific hand or transaction.
• We cannot verify eligibility for a bonus on an operator's behalf — check the operator's own terms, or ask us general questions about how such offers typically work.

If your enquiry falls into one of these areas, the fastest path is usually the poker site's own customer support channel, since they hold your account details and transaction history.

Responsible Gambling

Online poker is a form of gambling, and losing is a real possibility every time you play — no strategy or site removes that risk. If you think your own play, or someone else's, has become a problem, help is available. In the US, the National Problem Gambling Helpline can be reached at 1-800-GAMBLER, and several states run their own self-exclusion programs through their gaming regulators. All real money poker on this site is intended for players aged 21 and over, or the applicable legal minimum age in states where 18+ is permitted; please do not contact us or attempt to sign up with any operator if you are under that age.

If you would like more background on how we approach licensing and safety when reviewing sites, or want to compare related options such as our page on trusted non-GamStop casinos in the UK, those pages go into more detail than we can cover here.

Getting the Fastest Response

A short, specific message beats a long one. Mention the poker site or page you are asking about, the exact section or claim in question, and what you would like to know or see corrected. That is usually enough for us to give you a useful answer on the first reply rather than going back and forth.

We appreciate you taking the time to reach out — feedback from real players is a genuine part of how we keep our reviews accurate and current.